Privacy Policy –
How ys999 Handles Your Personal Data

1 Introduction

This Privacy Policy describes how ys999 (referred to as "we", "us", or "the platform") collects, processes, stores, and protects personal information when you use the ys999 website at ys999.app, the ys999 mobile app, or any related services. By registering and using the platform, you agree to the collection and use of your information as described in this policy.

This policy should be read alongside the Terms and Conditions, which govern your overall use of ys999. Together, they form the full agreement between you and the platform.

2 Data We Collect

ys999 collects personal data only where it is necessary to provide and improve the platform's services. The information we collect falls into three broad categories.

Information You Provide Directly

• Full name, date of birth, and gender (collected at registration for age verification and account management)
• Contact details: email address and mobile phone number
• Payment information: JazzCash account numbers, Easypaisa wallet details, bank account details for Raast and direct transfers, or card information for card-based deposits – all handled securely and never stored in plain text
• Identity verification documents when requested (for example, a CNIC or other government-issued ID)
• Communication records when you contact support via email or live chat

Information Collected Automatically

• Device information: type of device, operating system, and browser used to access ys999
• IP address and approximate geographic location (city/region level)
• Session data: pages visited, time spent on each section, game history, and betting activity within your account
• Login timestamps and activity logs for security purposes
• Cookie and tracking data as described in the Cookies section below

Information from Third Parties

In some cases, ys999 may receive data from third-party payment processors (such as JazzCash or Easypaisa) to confirm the status of a transaction. This information is limited to what is necessary to complete and verify the payment and is not used for any other purpose.

3 How We Use Your Data

The personal data we collect is used specifically to operate, improve, and secure the ys999 platform. Here is a breakdown of the purposes:

• Account management: Creating and maintaining your ys999 account, verifying your identity and age, and keeping your profile information up to date.
• Payment processing: Handling PKR deposits and withdrawals through your chosen method – JazzCash, Easypaisa, Raast, bank transfer, or card – and maintaining an accurate transaction history.
• Platform operations: Delivering the games, betting markets, and other features you access on ys999 in a functional and reliable way.
• Security and fraud prevention: Monitoring for suspicious activity, protecting against unauthorised account access, and investigating any potential violations of our Terms and Conditions.
• Customer support: Responding to your queries, processing complaints, and resolving disputes in a timely manner.
• Responsible gaming: Monitoring account activity for signs of problematic gaming patterns and, where requested, applying the deposit limits, self-exclusion, or other tools available through the platform.
• Communications: Sending account-related notifications (transaction confirmations, security alerts, policy updates) and, where you have consented, promotional offers and platform news. You can opt out of marketing communications at any time.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use ys999 and identify areas for improvement.

4 Legal Basis for Processing

ys999 processes your personal data on the following legal grounds depending on the specific purpose:

• Contractual necessity: Processing your name, contact details, and payment information is required to create and maintain your account and fulfil our service obligations to you.
• Legal obligation: Identity verification and record-keeping may be required to comply with applicable legal requirements including anti-money laundering obligations.
• Legitimate interests: Security monitoring, fraud prevention, and platform improvement activities are carried out in our legitimate interest of operating a safe and functional platform. These interests are always balanced against your rights.
• Consent: Marketing communications and non-essential cookies are used only where you have given explicit consent. You may withdraw that consent at any time.

5 Sharing & Disclosure

ys999 does not sell, rent, or trade your personal information to third parties for their marketing or commercial purposes. Your data is shared only in the following limited circumstances:

• Payment processors: When you deposit or withdraw PKR, transaction data is shared with the relevant payment provider (JazzCash, Easypaisa, Raast, or your bank) to process the transaction. These providers have their own privacy policies governing how they handle that data.
• Game and platform providers: Some games on ys999 are provided by third-party software studios. Your gameplay data may be shared with those providers for game delivery and fairness verification purposes only.
• Security and fraud detection services: We may use specialist third-party services to help identify and prevent fraudulent activity. Only the data necessary for that purpose is shared.
• Legal requirements: We may disclose your data if required to do so by applicable law, court order, or regulatory authority, or where we believe disclosure is necessary to protect the rights and safety of ys999, its players, or others.

6 Data Retention

ys999 retains your personal data for as long as your account is active and for a reasonable period after account closure to allow for dispute resolution, legal compliance, and audit purposes. Specific retention periods vary by data type:

• Account and identity information is retained for the lifetime of the account and for a period thereafter as required by applicable law.
• Financial records including PKR transaction history are retained for a minimum of five years to meet record-keeping obligations.
• Game and betting history is retained for as long as your account is active and for a reasonable period following closure.
• Support correspondence is typically retained for up to two years from the date of the conversation.
• Device and session logs used for security purposes are retained for a shorter period and regularly purged.

When your data is no longer required for the purposes for which it was collected, it is securely deleted or anonymised so it can no longer be linked to you.

7 Security Measures

Protecting your personal data is taken seriously at ys999. We have implemented a range of technical and organisational measures to guard against unauthorised access, disclosure, alteration, or destruction of your information:

• All data transmitted between your device and ys999 is encrypted using SSL/TLS protocols.
• Payment credentials and sensitive financial data are stored in encrypted form and are never accessible in plain text.
• Account access is protected by password authentication. We strongly recommend using a strong, unique password and not sharing it with anyone.
• Internal access to player data is restricted on a need-to-know basis. Staff who handle personal data are subject to confidentiality obligations.
• Security logs are monitored continuously for unusual activity patterns that might indicate a breach or account compromise.

While we take every reasonable precaution, no digital system can guarantee absolute security. If you believe your ys999 account has been compromised, contact support immediately and change your password.

8 Cookies & Tracking

ys999 uses cookies – small text files stored on your device – to make the platform work properly and to understand how it is used. Here is how cookies are categorised on ys999:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. Essential cookies cannot be disabled without affecting the functionality of the platform.
• Analytics cookies: Help us understand which features are used most, where players spend time on the platform, and where improvements are needed. Analytics data is aggregated and does not identify you individually.
• Preference cookies: Remember your language preferences, display settings, and other platform options so you don't have to set them each time you visit.
• Marketing cookies: Used only with your consent to personalise promotional content shown to you within the ys999 platform. ys999 does not serve third-party advertising cookies.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform normally.

9 Your Rights Over Your Data

As a ys999 player, you have meaningful rights over your personal data. These rights can be exercised at any time by contacting our support team:

To exercise any of these rights, contact our support team directly. We will respond to all valid requests within a reasonable timeframe. Some requests may require us to verify your identity before we can action them.

10 Children & Minors

ys999 is strictly an adult platform. Persons under the age of 18 are not permitted to register, deposit, or access any games or betting services on the platform. We do not knowingly collect personal data from anyone under 18.

If we become aware that personal data has been collected from a minor, that data will be deleted promptly and the associated account will be closed. If you believe a minor has registered on ys999, please contact support immediately.

11 Changes to This Policy

ys999 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to how we handle data. When we make material changes, we will notify registered players via email or a prominent notice on the platform before the changes take effect.

The "Last updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this policy periodically to stay informed about how your data is handled.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ys999 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

Reach us by email at [email protected] or through the live chat feature available when you are logged into your account. For data-specific requests such as access, deletion, or correction requests, please include your registered email address and a clear description of what you are asking for.